It's nice to have someone in your corner, particularly on arcane issues that can become expensive if not handled properly. I found myself having great difficulty trying to convince my lender that our condominium homeowners association had an insurance policy, to the point they purchased a policy and charged me for it. Casey Robinson at Russo Insurance helped straighten this out with a lender whose strong point is not communication or customer-friendly business processes.
Casey Young
Rick Russo is the agent for my homeowners association insurance policy. I needed an updated certificates of insurance quickly as I was closing on my house and the funding was dependent on having the updated certificate. Jessica was quick, responsive and got us what we needed to close the loan on time. I just recently need another cert and she was very helpful in getting me what I needed. Thank you!!
Marissa Sharrott
As a mortgage professional, Russo Insurance agency is always very helpful with personal insurance changes and updates. If I needed help with a Master insurance policy for a Condo association, they were always there to assist and get what was needed. Thank you for your continued professionalism!
Laura Green
Fast, efficient and friendly! I needed some assistance, sent a email and within a timely matter, I not only got a response, but Jessica offered to handle the issue with my mortgage company personally. It's challenging to find good customer service these days. I can honestly say I was very impressed!
Keba Arnold
When I quickly needed some important information and documents for a loan application, agents Stephanie Leogrande and Casey Robinson came to the rescue! The absolute best service from Russo Insurance!
Heidi Van Zant
Katy Morton is incredible helpful, kind, and willing to help with whatever the case may be. I am so impressed with their customer service. Usuall insurance firms give the run around and you get transfrered from one person to the next. Not here at Richard Russo insurance. Ask for Katy for all of your questions. Shes AMAZING!!
While on vacation in Europe, you lose the tote bag that has everyone’s passports.
Solution
Your homeowners policy can help with the cost of replacing passports and other valuable papers.
Fire Coverage
Risk Factors
You act quickly and prevent a grease fire from getting out of control, but smoke damages the counters and cabinets in your kitchen.
Solution
Property coverage in your policy can help if your house is damaged by fire and/or smoke.
Theft Coverage
Risk Factors
You return from a family vacation to discover thieves have stolen electronic equipment from your media room.
Solution
If your possessions are stolen, damaged or destroyed in an insured loss, your coverage can help replace them, up to the policy’s stated limits.
Medical Payments Coverage
Risk Factors
A guest at your annual Fourth of July barbecue trips on the steps between your deck and the lawn fracturing his wrist when he falls against a stone retaining wall.
Solution
Medical payments coverage can cover the medical costs if a visitor is hurt on your property, regardless of liability.
Additional Living Expenses Coverage
Risk Factors
You heard the warning sirens and escaped uninjured, but you can’t live in your house while tornado damage is repaired.
Solution
Coverage for additional living expenses can help with the extra cost of a temporary relocation caused by a covered event.
Personal Possessions Coverage
Risk Factors
You mastered the basics of surfing during lessons in Hawaii but your wedding ring is stolen.
Solution
With personal possessions coverage, lost jewellery is covered up to your policy limits.
Property coverage
Risk Factors
You’ve lit several candles — which unintentionally start a small fire in your apartment.
Solution
Property coverage under your renters policy may help if personal property like a sofa and a bookcase are damaged by fire.
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